RETURNS & WARRANTY – OAKHARBORER

At OAKHARBORER, we believe every step of your shopping journey should be seamless, trustworthy, and stress-free. That’s why we’ve designed a straightforward returns and warranty process tailored specifically for our footwear collection—because your satisfaction is our priority.

Returns Policy

  • 30-Day Return Window – Return unworn styles within 30 days of receiving your order.
  • Condition Requirements – Shoes must be in original condition, with all tags intact, packaging undamaged, and showing no signs of wear or use.
  • How to Initiate – Contact our support team with your order number and a brief explanation of why you’re returning the item.
  • Refund Processing – Once your return is approved, we’ll process a refund to your original payment method. Please note: shipping fees are not refundable.

Warranty Coverage

All footwear sold through OAKHARBORER is backed by a limited lifetime warranty, based on the materials and construction of each style.

This warranty covers defects resulting from:

  • Flaws in materials or craftsmanship
  • Loose stitching, sole separation, or fabric peeling

The following are not covered under warranty:

  • Natural wear and tear, including fading, minor scuffs, or gradual sole thinning
  • Damage caused by misuse, accidents, or unauthorized modifications
  • Issues arising from improper cleaning, storage, or maintenance

How to File a Claim

To start a warranty claim, send your proof of purchase, clear photos highlighting the defect, and a short description of the issue to our support team.

Depending on the situation, we may provide:

  • A replacement pair in the same style
  • Detailed repair instructions
  • Connection with trusted repair experts

Need Help?

Our customer support team is ready to assist with returns, exchanges, or warranty inquiries. For fast service, visit our contact page anytime. We’re here to make your experience with OAKHARBORER smooth from the moment you click to the final step. Reach out today at (507)369-3870 or email [email protected].